19A Lowthian Road, Hartlepool, TS24 8BH
Come and visit
Mon-Thurs 9am-5pm, Friday 9am-3pm
Opening Times
01429 283095
Call Us
staff@hartlepoolcarers.org.uk
Send us a message
Frequently Asked Questions
What do you mean by an unpaid carer?
A carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support.
An unpaid carer is anyone who is NOT employed to provide care for example Care Home, Domiciliary or Community Care Workers.
Can I get support if I receive Carers Allowance?
We are not a care provider and do not offer care to individuals with long-term illnesses or disabilities in their homes. Hartlepool Carers provide support to unpaid carers and can help ensure you have information, advice and support to live well around your caring role.
What is a Carers Assessment?
A Carers Assessment is an assessment of your needs when caring for someone else. It assesses what your needs are, no matter what your social or financial position is.
This applies whether you are caring for your parents, other family members or friends. This can also apply if you are a young carer, under the age of 18.
It is separate from a needs assessment, which assesses the needs of the person being cared for.
Can you support me if I work?
Absolutely, we recognise juggling work and caring can be challenging and we want to ensure everyone providing care has access to support. We are more than happy to work around your commitments and can offer out of hours services and support.
Do all Carers receive the same support?
We recognise all family’s needs vary, this is why we are committed to working with every carer on an individual basis, this will ensure you receive tailored support around your caring role.