19A Lowthian Road, Hartlepool, TS24 8BH

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Mon-Thurs 9am-5pm, Friday 9am-3pm

Opening Times

01429 283095

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Meet the Team

Chief Executive

Christine Fewster

I joined the charity in June 2017 and feel privileged to lead such a caring, compassionate organisation.

I have two children both with additional needs, so understand the impact caring can have on loved ones providing care.

I have worked within Health and Social Care for over 20 years and spend much of my time in management and senior roles to implement positive change.

I am passionate about Hartlepool, ensuring families have the right support at the right time to ensure they can live active, engaging lives.

Operations Manager

Paula Fewster

As operations manager I work behind the scenes ensuring day to day activities for both our team and carers runs smoothly.

I am responsible for our teams training and development as well as ensuring they have up to date information to enable them to provide the high standard of support they have become renowned for.

I also try to keep up team morale and ensure we use our team’s resources as effectively as possible to provide the support our community needs. Listening to the needs of carers and implementing plans to ensure those needs are met is vital for the organisation and carers.

But the most enjoyable part of my role is meeting carers and planning activities, events and training they request. Being involved in our community and supporting our carers is such a reward.

Information, Advice and Guidance Worker

Anne Gibson

I took up post at Hartlepool Carers on November 5, 1999 as a Telephone Researcher, ringing carers and gathering their thoughts on their role, identifying and supplying information needed.

Over the years I have seen many changes here including, recently, regarding transitioning to a completely new way of working.

My role as an Information, Advice and Guidance worker is challenging, interesting and I find every day different.
In this position and indeed with everything I have done at Hartlepool Carers I have found it to be most empowering.

Information, Advice and Guidance Worker​

Jan Hollis

My name is Jan Hollis and I am an Information, Advice and Guidance Worker. I joined Hartlepool Carers in January 2008, initially supporting carers into employment, training and volunteering. 

My professional background includes twenty years in advertising/marketing and recruitment, and four years as a qualified Job Coach, supporting adults with learning disabilities into employment and training, and supporting their families.

I also have extensive experience of volunteering – assisting to set up and secure Lottery funding for the first local MS Resource Centre, and ongoing fundraising.

I’m passionate about supporting carers – it’s the most rewarding work I’ve done in a long and enjoyable career.

Carer Assessor

Jenni Morrill

I have been with Hartlepool Carers for 5 years and up until June 2021 I was one of six IAG workers, supporting carers with their caring role.

I enjoy running groups to build up rapport with attendees so that if issues arise they feel comfortable in speaking up. I find the job rewarding when I see carers have the weight lifted off their shoulders.

I am educated to degree level and previous experience includes working as a college mentor. I am a parent to two girls.

In June 2021 I took on the new challenge of becoming a Carer Assessor and am excited for the new challenge.


Information, Advice and Guidance Worker​

Roxanne Boagey

I started as a volunteer in 2014 then secured a job in 2015. My job role is an Information, Advice and Guidance Worker. I work to support adult and young carers, however a big part of my role is working with young carers to offer emotional support, run peer support groups and activities and attend multiagency meetings. 

I love Hartlepool Carers because growing up as a young carer the young carers project was a huge lifeline to me and my brother and helped us in many ways!

Information, Advice and Guidance Worker

Sue Harrison​

I was a carer registered with Hartlepool Carers. My caring role was going to change and I was going to become an ex carer.  I enrolled on a Business Administration course and needed a volunteering role to be able to complete my course.

I approached Hartlepool Carers and they supported me to have a volunteering position within Hartlepool Carers covering reception and also completing admin tasks in January 2015.

During my time in 2015 volunteering, I changed the direction of what I wanted to do as a career following seeing all the amazing work that Hartlepool Carers do in supporting carers, this is what I wanted to do myself in the future, enabling me to work and support some truly inspirational Carers.

In April 2016, I was very pleased to secure a job opportunity within Hartlepool Carers supporting families who have children with additional needs going through the process of getting an EHC Plan.

In June 2018, I then moved to a new job role as an Information, Advice and Guidance Worker. My main role within my work, is to make the first contact with carers who newly register with Hartlepool Carers and have a chat about their caring role and how we are able to offer support.

I feel very lucky that I am able to work with very inspirational people. My aim is to offer a friendly welcoming approach to all unpaid carers in Hartlepool and ensure they feel fully supported within their caring role.

Administration and Reception

Julie Wilson​

My name is Julie, I was appointed in June and took up the post of receptionist/administrator with Hartlepool Carers in July 2016.

I originally come from Heartbeat Country (a small hamlet called Esk Valley which nestles in a valley between Grosmont and Goathland in the North Yorkshire Moors) and I came to live in Hartlepool in 1980. 

I have had various jobs, for the past 20 years I have worked in the charity sector, in the roles of receptionist, senior administrator.  My last role was as a PA to two directors of service, the charity supported service users with learning disabilities/mental health issues both in the community and in their homes/supported living.

I enjoy my job very much and feel I that my knowledge and skills are put to good use helping the carers of Hartlepool.

Care Assessor

Nicola Gething

I joined Hartlepool Carers as a Carer Assessor in May 2021, after four years working for the NHS 111 service.

I have always had a passion for supporting carers and actively try to make a difference to people’s lives.

Over the last 2 years, I have been studying a Master’s in Dementia as part of this I was involved in a memory café, which enabled me to focus on supporting the families and carers of people living with dementia.

I am looking forward to sharing my current knowledge and using this in my new position working in the community supporting carers.

Support Officer

Sharon Cook

I am very pleased to have recently joined the team at Hartlepool Carers as a support officer.

My professional background is in Mental Health Nursing, where I worked in various settings, including substance misuse, elderly care and adult services.

Since taking early retirement, I have worked in the community as a coordinator within the GP surgeries. Most recently, I have worked for Public Health England helping to fight against the COVID-19 pandemic as a clinical case worker.

I am very excited to have joined Hartlepool Carers and look forward to applying the skills I  have developed throughout my career.

Parent Carer Link Worker

Tracie Bestford

Having worked in community pharmacy for over 7 years as a dispenser and healthy living leader I was delighted to take up the role of parent/carer link worker within Hartlepool Carers. I have a passion for my local community, I would like to make a difference in peoples lives and give them the resources they need to live a full and engaging life.

I cannot wait to get started in my new position and get out into the community and meet with families. 

Be part of the commuity

Register now to join us

About Hartlepool Carers

Hartlepool Carers are assisting directly and linking people with other organisations when more appropriate, to ensure every carer gets the support they require.


01429 283095

19A Lowthian Road,
Hartlepool, TS24 8BH

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